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Frequently Asked Questions
Customer Care
A portion of our styles can be hurried, others can't. On the off chance that you are keen on putting in a hurry request:
If it's not too much trouble, email the style name and custom subtleties to info@stephaniegottlieb.com alongside the date by which you might want to get it.
In the event that you have proactively submitted your request, if it's not too much trouble, make certain to incorporate the request number in the email (found in the affirmation email you got).
We will tell you immediately in the event that a rush choice and priority delivering is accessible for that particular style. If it's not too much trouble, note that there will be overcharge for rush things and first class delivering choices.
Stephanie Gottlieb offers free transportation on orders more than $500. For orders under $500, we charge a level transportation pace of $25. Delivering rates for things, for example, embellishments, adornments cases, and so on differ yet are normally underneath $25. To safeguard your gems bundle, all orders are guaranteed through our auxiliary adornments protection delivering supplier, ParcelPro.
For conveyances to private homes around Manhattan, we utilize a courier administration. If it's not too much trouble, note that you won't get a following number for your request. Courier conveyances require an immediate signature or accessible concierge to accept your things.
All gems shipments require an immediate mark. We don't transport to PO Boxes. Client is liable for all transportation charges on any bobbed or undeliverable bundles.
Assuming a thing is available it will transport right away. If it's not too much trouble, note that assuming you've requested numerous things, we clump them together as one shipment, except if generally mentioned by means of email.
On the off chance that a shipment is returned by the transporter to Stephanie Gottlieb after different conveyance endeavors, the first buyer will be reached and is liable for the reshipping expenses. Reshipping charges start at $25.
We offer worldwide transportation on most things. On the off chance that a thing doesn't seem to transport universally, if it's not too much trouble, email info@stephaniegottlieb.com, with the style name and we will put forth a valiant effort to oblige your buy.
If it's not too much trouble, note that things in your request that are assigned for shipment to nations beyond the U.S. might be likely to charges, customs obligations and expenses collected by the objective nation ("Import Charges"). The beneficiary of the shipment is the shipper of record in the objective nation and is liable for all Import Expenses.
Concerning every thing for which Import Charges have been determined, you approve Stephanie Gottlieb Fine Gems to assign a transporter ("Assigned Transporter") to go about as your representative with the significant traditions and duty experts in the objective country, to clear your product, cycle and dispatch your genuine Import Expenses for such thing.
Assuming you reject a shipment from Stephanie Gottlieb, you are liable for the first delivery charges, any Import Expenses that are caused on the bundle, and the expense of returning the bundle to Stephanie Gottlieb. This sum will be deducted from your product discount.
We acknowledge payment online by Visa, MasterCard, Find and Amex. payment is handled at the time your request is put, no matter what the lead time on your piece.
Kindly note we can acknowledge one type of payment . payment s can't be parted across numerous Visas.
Deals charge is gathered on orders delivered to addresses in states which require our business to gather and dispatch. Necessities and limits might change because of elements unchangeable as far as we might be concerned.
Limits can be applied to your request during checkout utilizing any Markdown Code that was given to you. Limits are just legitimate on unambiguous things and for set timeframes.
We can't retroactively apply a markdown code to a request put before the Rebate Code became substantial. We can add a Rebate Code to a request where you neglected to enter the code in the event that it is around the same time of procurement. Markdown Codes can't be consolidated, and they don't matter to Gift vouchers.
Remove your gems before your everyday ceremonies, for example, - showering, cream, fragrance, work out, washing dishes, and so on.
Before sleep time, spread your gems out level on a texture surface to abstain from tangling as well as scratching.
For accessories, catch the jewelry while eliminating it to guarantee the chain doesn't tangle or bunch.
To completely eliminate discolor and any stains on your silver or plated gems, we suggest utilizing any enemy of stain silver clean that can be found at your nearby general store or pharmacy. A brands that we have viewed as successful incorporate Pool X and Hagerty. Make certain to adhere to the guidelines on the jug and to continuously wear gloves while working with silver clean.
To clean your precious stone gems, utilize a delicate toothbrush with dish cleanser and tenderly scour the metal and jewels.
We, at Stephanie Gottlieb, need you to be totally happy with your buy!
We offer trades or store credit in no less than 7 days of receipt of procurement. We don't give discounts.
All profits and trades require endorsement. Endorsed trades are acknowledged for things bought on stephaniegottlieb.com or in our NY display area as it were. We don't discount for the expense of delivery, except if we have sent a thing in blunder.
Store credits might be utilized towards buys on stephaniegottlieb.com or a redid variant of a thing on our site. We can't acknowledge store credits towards Patch up or Marriage projects.
To safeguard our gems and your return bundle, we will give you a Return Mark to ensure each bundle is protected appropriately for its worth. Things for trade will be assessed before acknowledged. Trades and credits will be handled for acknowledged things, barring unique and return delivering expenses. Product ought to be returned in its unique condition with the first Stephanie Gottlieb box and pocket.
On the off chance that your specially made thing is still underway, and you have not yet gotten it, we are glad to drop the request and give a store credit.
Because of the varieties in size, all rings requested online are viewed as unique orders and are dependent upon a 15% restocking charge assuming a trade is mentioned or on the other hand assuming that you solicitation to drop a ring that is still underway.
Engraved or embellished items, custom, and customized items (counting initials, lettering, birthstones and custom sizes) are Last Deal and can't be traded or returned for store credit.
Any variety in size, variety or customization that isn't accessible for "with no guarantees" buy on our site is viewed as a custom request and is Last Deal.
All non-gems, adornment things are Last Deal.
Present Card buys can't be discounted.
Stock appearance indications of wear, resizing, or harm in any capacity won't be acknowledged and will be gotten back to the source (to the shipper's detriment).
Occasion Merchandise exchange:
Gift orders set between September 15, 2023 and December 25, 2023 might be traded or returned for store credit until January eighth, 2024.
Our return and trade strategy applies to gift returns.
Stephanie Gottlieb maintains all authority to decline a trade/fix of any buy made that doesn't meet the above necessities.
This strategy just applies to buys made at stephaniegottlieb.com.
Trade process for orders:
Put your gems in a delivery box alongside your trade structure. Adornments should be returned in the first bundling.
Append your prepaid mark to the delivery box.
Carry your bundled box to an UPS or FedEx, contingent upon the name gave.
For homegrown trades you will be charged delivery on your new request assuming it is under $500.
For worldwide orders you will be charged for return endlessly transporting on your new request.